Processing: 1 to 3 business days (during the week, usually the same day)
Delivery time: 6 to 12 business days after shipment
Tracking: You will receive an email with a tracking number as soon as your package is on its way.

30-day return policy: exchange possible
Cancellation: possible as long as the order has not yet been shipped
Return address: please contact customer service
Refund: within 14 days of receiving the return
Return costs: borne by the customer ($27–34)
Conditions: unworn, unwashed, with original tags
Doesn't fit? We'll send you a replacement for free
Defective/incorrect items? Photo + order number to customer service – we'll send a replacement for free

Size recommendation: We want to make sure that the fit is perfect. That's why we recommend ordering 1–2 sizes larger than your usual size. Our size chart is a useful tool and we invite you to consult it before ordering. If you can't find the size chart, please contact us - we'll be happy to help!

Please note: If you do not refer to the size chart, we cannot be held responsible if the product does not fit as you expected. We are here to help – please do not hesitate to contact us if you need assistance.

Note on materials: At Chicelisse, we place great value on affordability and style, so we can offer you fashion items at reasonable prices. To achieve this goal, we use a combination of economical materials that help keep costs low while maintaining quality. Here are some examples of material combinations:

Wool: A blend of natural wool and synthetic wool
Cotton: A blend of cotton and polyester
Linen: A combination of linen, cotton and polyester
Cashmere: A blend of extra fine wool and acrylic

Our shoes are made from a combination of high-quality materials, including natural and vegan leather, durable soles and comfortable inner linings, which offer the perfect balance between style, durability and comfort. We are convinced that this approach creates the ideal balance between quality, durability and price. If you have any questions about specific materials, do not hesitate to contact us – we will be happy to help you at any time!

Note on colors: Please note that there may be slight color differences between the images shown and the actual product, caused by lighting and screen settings. We strive for the highest accuracy and thank you for your understanding. If you have any questions, we are of course always at your disposal!