When will I receive my order?
In order to consistently offer competitive prices, Chicelisse ships products directly from manufacturers or suppliers to your home. For this reason, delivery may take slightly longer than usual. Order processing usually takes 1–3 business days. The average delivery time in the US is 6–12 business days.
The estimated delivery time has passed – where is my order?
In most cases, orders are delivered within the indicated timeframe. However, occasional delays may occur. If 3 additional business days have passed since the estimated delivery time and you have not received your package, please contact us: info@chicelisse.com
How much does shipping cost?
At Chicelisse.com, shipping is always free – no exceptions.
What payment methods are available?
We offer fast and secure payment methods in collaboration with trusted payment providers:
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- Shop Pay
- Visa
Part of my order is missing – why?
Sometimes orders are split into multiple shipments due to weight or different suppliers. If you ordered multiple items, they may arrive separately.
Don’t worry – the remaining products are on their way. They usually arrive within 1–3 business days.
What should I do if my package arrives damaged?
In rare cases, the package may be damaged during transport. This is not your fault. Please contact us as soon as possible at: info@chicelisse.com.
Important: take a few photos of the damage and attach them to your message.
Do not return the package without contacting us first and without sending photos – only then can we guarantee an efficient solution. Our support team will assist you quickly and professionally.
Did you order the wrong product, the size doesn’t fit, or you simply changed your mind?
First of all, contact our team: info@chicelisse.com. We will look for the best possible solution. If a suitable solution cannot be found, return costs will be borne by the customer.
Do you have other questions?
✉️ - info@chicelisse.com
📱 - +48 732 059 044