ARTICLE 1 – DEFINITIONS
Within these general terms and conditions, the following definitions will be used for clarity and consistent interpretation:
Withdrawal period: the legally established period during which the consumer may exercise the right to cancel the contract without providing a reason, in accordance with applicable legislation;
Consumer: any natural person acting outside their commercial or professional activity and who concludes a distance contract with a trader for personal or family purposes;
Durable medium: any instrument – including email – that allows the storage of information addressed personally to the consumer, so that it is accessible for future reference in an unalterable form;
Right of withdrawal: the right granted by law to the consumer to unilaterally withdraw from a distance contract within the legal period, without justifying the decision and without penalties;
Trader: a legal or authorized natural person who offers products and/or services to consumers through an organized distance selling system;
Distance contract: any agreement concluded between the trader and the consumer, as part of a distance selling system, in which there is no direct physical contact between the parties until the conclusion of the contract;
Means of distance communication: any technology or communication channel (internet, telephone, email, etc.) used to enable the conclusion of a contract between the trader and the consumer without simultaneous physical presence;
General terms and conditions: this document governing the rights and obligations of the parties involved in a distance contract concluded through the Chicelisse.com platform.
ARTICLE 2 – COMPANY INFORMATION
Chicelisse.com
Address: Strada Eroilor 68, Golotreni, Vâlcea, 245500, Romania
Email: info@chicelisse.com
Phone: +48 732 059 044
The Chicelisse.com platform is owned and operated by a legally registered company that operates in accordance with applicable US commercial regulations. The company operates in compliance with standards of quality, transparency, and consumer protection. Before placing any order or concluding any contract, please consult these terms and conditions in full.
ARTICLE 3 – APPLICABILITY
This document regulates how commercial offers are made, distance sales, delivery of products, and the exercise of rights by consumers. These general terms and conditions automatically apply to any offer published by the trader and to any contract concluded between the trader and the consumer.
Before the conclusion of the contract, the full text of these terms will be made available to the customer in an accessible format. In case of technical impossibility, the consumer will be informed about the method of consultation and about the possibility of receiving a copy in a durable format, free of charge, upon request.
If the contract is concluded by electronic means, the text of the terms will be provided in a format that allows easy storage and access, so that it can also be consulted later. If this is not possible, the trader will provide the information through other appropriate means.
If additional terms or separate policies apply to certain products or services, these provisions will be expressly communicated before the conclusion of the contract. In the event of a conflict between these terms and the additional ones, the provisions more favorable to the consumer shall prevail.
If any provision of this document proves to be null, invalid, or unenforceable, the other provisions will continue to apply in full. The affected clause will be interpreted and replaced with a similar one, maintaining the original objective and intent.
Any situation not provided for in these terms will be interpreted in accordance with the principles of good faith, transparency, and protection of the legitimate interests of both the consumer and the trader.
ARTICLE 4 – OFFER
All offers presented on the Chicelisse.com platform are valid while stocks last. If an offer is limited in time or subject to certain conditions (such as supplier availability or market demand), this will be explicitly stated in the product description or commercial communication.
The trader has the right to modify the offer at any time, without prior notice, except in situations where the customer has already placed an order. Offers do not create legal obligations until the contract is formally accepted by both parties.
The product description is prepared with the utmost care to be complete, clear, and accurate. It includes details about essential characteristics, recommended use, composition, dimensions, and other relevant information for making an informed purchasing decision.
The images, videos, and graphic materials used are for illustrative purposes and may show minor differences compared to the actual product, for example due to display settings of the user's device. Such differences do not constitute grounds for complaints or automatic returns.
The information provided within the offer will mandatorily include the following elements:
- The total price of the product, excluding customs duties, which may apply for international deliveries;
- Additional shipping or delivery costs, if applicable;
- Details about how the contract is concluded and the right of withdrawal;
- The accepted payment methods, as well as the terms and conditions of order execution;
- The validity period of the offer and the communicated price;
- Any additional costs associated with means of distance communication;
- The accessibility of the contract in electronic format afterwards;
- The method of correcting possible errors before placing the order;
- The language or languages in which the contract may be concluded;
- Codes of conduct or ethical standards followed by the trader, if applicable;
- The minimum duration of contractual obligations in the case of recurring products or services;
- Additional information about composition, dimensions, color, or other essential technical characteristics.
ARTICLE 5 – THE CONTRACT
The contract is concluded at the moment of acceptance of the offer by the consumer and the fulfillment of the respective conditions.
If the consumer has accepted the offer electronically, the trader will confirm the acceptance of the order without delay. As long as there is no confirmation, the consumer may terminate the contract.
The trader may refuse an order with justification (e.g. lack of stock). If payment has been made, the amount will be refunded within 14 days.
The trader will provide the consumer, at the latest upon delivery:
- the company address and contact details;
- the withdrawal conditions;
- information regarding after-sales service and guarantees;
- the total price, including all taxes;
- the payment methods;
- the delivery conditions;
- the model withdrawal form, if applicable.
If the contract extends over a longer period, the obligations also apply to future deliveries.
ARTICLE 6 – RIGHT OF WITHDRAWAL
The consumer has the right to withdraw from the contract without providing a reason, within 14 calendar days. This period begins on the day following the receipt of the product by the consumer or a designated third party.
During this period, the consumer must handle the product and packaging with care – only for evaluation. If exercising the right, the product must be returned in its original condition, with all accessories and in accordance with the trader's instructions.
To exercise the right of withdrawal, the consumer must inform the trader within 14 days – preferably by email or in writing. Then they have another 14 days to send the product. Proof of shipment is sufficient.
Failure to submit the notification or to return the product within the legal period means that the contract remains in force.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
In the event of exercising the right of withdrawal, the consumer bears the direct costs of returning the product.
If a payment has been made, the trader will refund the amount within a maximum of 14 days from receiving the return or proof of shipment.
ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL
The trader may exclude the right of withdrawal for certain products/services – only if this was clearly specified in the offer, before the conclusion of the contract.
The right of withdrawal is excluded for products:
- made according to the consumer’s specifications;
- personalized;
- which, by their nature, cannot be returned;
- perishable or with a short shelf life;
- with a price influenced by uncontrollable market fluctuations;
- publications such as newspapers, magazines;
- sealed audio/video/software, after unsealing;
- hygiene products, after unsealing by the consumer.
The exclusion may also apply to services:
- accommodation, transport, catering, or leisure services related to a fixed date;
- performed with the explicit agreement of the consumer, before the expiration of the withdrawal period;
- related to gambling or lotteries.
ARTICLE 9 – PRICE
During the validity period mentioned in the offer, the prices of products and/or services will not change, except for VAT variations.
The displayed prices include VAT. Additional costs related to delivery, packaging, or payment methods may apply, but these will be clearly presented before completing the order.
Obvious pricing errors (for example, an obvious typographical error) are not binding for the trader. In this case, the consumer will be contacted and has the right to cancel the order.
ARTICLE 10 – CONFORMITY AND WARRANTY
The trader guarantees that the products comply with the contract, the description in the offer, reasonable requirements of reliability and/or usability, and the legal provisions and government regulations in force at the date of conclusion of the contract.
In addition, if agreed, the trader guarantees that the product is also suitable for uses other than the normal ones.
An additional warranty provided by the trader, manufacturer, or importer does not limit the legal rights of the consumer. The additional warranty means any commitment by which the trader, manufacturer, or importer assumes responsibility for the conformity of the product, beyond the legal obligations.
ARTICLE 11 – DELIVERY AND EXECUTION
The trader will make every effort to deliver orders within the announced timeframe. If delivery is delayed or cannot be carried out, the consumer will be informed as soon as possible. In this case, the consumer has the right to terminate the contract without penalties.
After termination of the contract, the trader will refund the amount paid by the consumer within a maximum of 14 days.
The risk of damage and/or loss of the products lies with the trader until the moment of delivery to the consumer or to a party explicitly designated by the consumer.
ARTICLE 12 – LONG-TERM TRANSACTIONS: DURATION, TERMINATION AND RENEWAL
If a contract is concluded for an indefinite period, the consumer may terminate it at any time, subject to a notice period of no more than 1 month.
In the case of contracts concluded for a fixed period, the consumer may terminate the contract at the end of the period, with a notice period of a maximum of 1 month, unless otherwise provided.
Automatic renewal of fixed-term contracts is permitted only in the case of services (for example, regular delivery of products). In the case of tacit renewal, the consumer may terminate the contract at any time, with a notice period of a maximum of one month.
In the case of a contract with a duration of more than one year, after the first year has passed, the consumer has the right to terminate it at any time, subject to a notice period of one month.
ARTICLE 13 – PAYMENT
Unless otherwise agreed in the contract or in additional terms, the amounts owed by the consumer must be paid within 7 working days from the conclusion of the contract.
The consumer is obliged to immediately report any errors in the payment details provided or processed.
In case of non-payment, the trader has the right to charge legal penalties and administrative costs, provided prior notice has been given.
If the consumer fails to fulfill payment obligations and the trader has taken legal measures to recover the owed amounts, the associated costs will be borne by the consumer, in compliance with legal limitations.
ARTICLE 14 – COMPLAINTS PROCEDURE
The trader has an appropriate complaints procedure and handles complaints in accordance with this procedure.
Complaints regarding the execution of the contract must be submitted within a reasonable time, fully and clearly described, after the consumer has identified the non-conformity.
The trader will respond to complaints within 14 days from receipt. If a longer processing time is required, the trader will inform the consumer within 14 days and indicate the estimated timeframe for a solution.
If the complaint cannot be resolved amicably, a dispute arises which may be submitted to an alternative dispute resolution (ADR) procedure.
ARTICLE 15 – APPLICABLE LAW
These terms and conditions are governed exclusively by US law. Any dispute will be resolved by the competent courts in the US, unless mandatory legal provisions state otherwise.
The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
ARTICLE 16 – SMS MARKETING
By completing the order or subscribing to our services, the consumer agrees to receive SMS notifications from Chicelisse.com. These notifications may include information about orders, abandoned carts, offers, or review requests.
Consent to receive SMS messages is not a condition for purchasing goods or services.
To unsubscribe, the consumer can reply STOP to any received message or use the unsubscribe link included in each SMS. Alternative responses may not be processed automatically and do not guarantee unsubscription.
The SMS messages sent by us are free of charge. However, the consumer's mobile service provider may charge additional fees for receiving SMS messages.
For assistance, consumers can send HELP via SMS or contact customer service at https://www.chicelisse.com/pages/contact-us.
Chicelisse.com reserves the right to change phone numbers, short codes, or message frequency at any time. We are not responsible for messages sent to incorrect or outdated numbers.
To the extent permitted by law, we are not liable for delays, failed deliveries, or incorrect information due to technical or network factors.
We respect consumer privacy. For more information, please consult our privacy policy: https://www.chicelisse.com/pages/privacy-policy.